Terms and Conditions
1. Booking and Payment
- Bookings are confirmed only upon receipt of full payment.
- Prices quoted include all taxes unless stated otherwise.
- Prices are subject to change until payment is received.
2. Cancellations and Changes
- Cancellation > 7 days: 15% administration fee applies.
- Cancellation 48 hours – 7 days: 50% of the total amount.
- Cancellation < 48 hours or No-Show: 100% of the total amount, non-refundable.
- No refunds for unused portions of a tour (e.g., leaving early, skipping activities).
3. Itinerary Modifications
- While we endeavor to follow the itinerary, we reserve the right to make changes due to unforeseen circumstances, such as weather or infrastructure issues.
- Major alterations will be communicated, but minor changes are not grounds for compensation.
4. Customer Responsibility
- Customers must present their voucher 15-20 minutes before the scheduled departure.
- We are not responsible for clients arriving late.
- It is the customer’s responsibility to check the dates on the booking voucher.
5. Liability and Force Majeure
- We are not liable for injury, loss, damage, or delay caused by forces outside our control (e.g., acts of God, strikes, pandemics, war).
- We accept responsibility if, and only if, our employees failed to use reasonable skill and care, resulting in injury or deficiency.
6. Code of Conduct
- We reserve the right to remove any participant whose behavior is deemed dangerous or unruly, with no refund issued.
